We offer FREE EXPEDITED SHIPPING and cover all duties and taxes.

All orders are shipped from our warehouse directly to your door.

Transit Times:

US/CAN: 6-12 days

AUS/NZ/EU: 10-15 days

Worldwide: 10-20 days

Please allow 1-2 days for your order to be processed.

Returns

Your satisfaction is our priority. We offer a 30 day guarantee, if you aren't 100% satisfied with the product you receive, we will ship you a replacement for FREE.

Our guarantee also covers defective or damaged products, and items lost in transit. Your satisfaction is our priority.

Defective or Damaged Products

If you have received a defective/damaged product, please contact uswith images/videos of the product within 7 days, and we will send out a replacement package to you free of charge.


Items Lost in Transit

By ordering from us, you agree with our posted processing and shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceeds 30 business days, you can Contact Us and we will work with you to resolve the issue.

We offer a 1-year limited warranty on all of our products. Please reference our warranty page for more info.

Majority of our flatware is dishwasher safe.

If washing by hand, do not use abrasive brushes and be sure to rinse and dry immediately afterwards to prevent rust and stains.

If using a dishwasher, please follow our cutlery care guidelines here: Cutlery Care

Absolutely. But, if you're looking to extend the life of your cutlery, you may want to wash our gold, black and colored cutlery sets by hand in hot soapy water. Frequent dishwasher use will eventually fade colored cutlery.

To extend the life of your flatware, be sure to wash and dry immediately after use. Some food is harsh to stainless steel and can cause pitting, erosion and discoloration if left on your cutlery for long periods of time.

All of our flatware is designed in Canada and we partner with responsible creators across the globe to bring our beautiful ideas to life.

After the raw materials are prepared, our flatware is carefully shaped, pressed, and polished before being shipped to your doorstep.

All of our products are crafted from quality materials, ensuring a smooth finish and weighted feel.

Our gold, black, and coloured cutlery sets undergo an additional step of electroplating, which allows them to hold their color longer.