Defective or Damaged Products
If you have received faulty or damaged products, please contact us with images or videos of the products within 14 days, and we will send you a replacement package.
By ordering from us, you agree with our posted processing and shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping time exceeds normal posted times, please contact us and we will do our best to resolve the issue.
Your satisfaction is our priority. We offer a 30 day guarantee, if you aren't 100% satisfied with the product you receive, we will ship you a replacement for FREE.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered to the address entered for an order. Sometimes the shipping company will mark tracking as 'delivered' when the package reaches your local post office. These packages are typically delivered the next business day or can be picked up from your local post office.