Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images or video of the defect within 7 days of delivery, and we will send a replacement free of charge.

Shipping Delays

By ordering from us, you agree with our posted processing and shipping times. Most orders get delivered within the posted time frames; however, external factors outside of our control can sometimes cause delays. If your order shipping time exceeds normal posted times, please contact us and we will do our best to resolve the issue.


Your satisfaction is our priority. We offer a 14 day return policy. If you aren't satisfied with the product, please contact us and we will provide return instructions for your order (products must be in new condition and include all packaging, we don't cover the return shipping and restocking fees may apply).

If your order has a defect - please refer to the Defective or Damaged Products Tab.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered to the address entered for an order. Sometimes the shipping company will mark tracking as 'delivered' when the package reaches your local post office. These packages are typically delivered the next business day or can be picked up from your local post office. Please take note of the shipment tracking that is emailed to you so that you can see the shipping progress and the estimated delivery date.

Lifetime Warranty

We cover our cutlery under a lifetime warranty. If you have an issue with your cutlery outside of the 7 day defect period, we will provide replacement utensils free of charge. This warranty is subject to our Cutlery Care Guidelines. Issues as a result of misuse (fading, discolouration, spotting, etc.) are not covered by this warranty as there is no way for us to verify the proper handling was performed.